Privacy Policy

1.1 Introduction

Basundhara Beach Resort (“the Resort,” “we,” “us,” “our”), located in Mandarmani, West Bengal, respects the privacy of visitors to our website (basundharabeachresort.co.in) and our guests. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

By using our website, submitting an enquiry/booking form, calling us, or staying at the Resort, you agree to the practices described in this policy.

1.2 Information We Collect

We may collect the following categories of information:

• Contact details you provide through our website contact/booking form or by phone: name, email address, phone number, and any message or booking request you submit.
• Booking and stay information: check-in/check-out dates, room type, number of guests, and special requests.
• Payment information: when you pay for a room, restaurant service, or other facility, payment details are processed by us or our payment partner at the time of transaction. We do not store full card numbers.
• ID/verification information: as required by Indian law, guests must provide a valid government-issued photo ID at check-in (e.g., Aadhaar, Passport, Driving Licence, Voter ID). This is recorded for statutory guest-register and local police verification purposes.
• Technical information: when you browse our website, standard technical data such as IP address, browser type, and pages visited may be collected automatically (e.g., via hosting/security services).

1.3 How We Use Your Information

We use the information we collect to:

• Process and confirm room and restaurant bookings/enquiries;
• Communicate with you about your stay, reservation changes, or requests;
• Comply with legal and regulatory requirements (including local police/guest-register requirements for lodging establishments);
• Improve our services, website, and guest experience;
• Respond to queries submitted via our contact form or phone;
• Send you occasional updates or offers, only where you have not opted out.

We do not sell or rent your personal information to third parties.

1.4 Sharing of Information

We may share your information with:

• Government/local authorities, where required by law (e.g., guest ID records for police verification, as mandated for lodges and resorts in West Bengal);
• Payment processors, solely to complete transactions;
• Service providers who help us operate the website or resort (e.g., hosting/website security providers), under confidentiality obligations.

We do not share your information with third parties for their own marketing purposes.

1.5 Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, or disclosure. However, no method of transmission over the internet or method of storage is 100% secure, and we cannot guarantee absolute security.

1.6 Data Retention

We retain booking and guest ID information for as long as required to comply with statutory record-keeping obligations (typically a minimum period set by local police/tourism regulations) and for our own reasonable business records, after which it is securely disposed of.

1.7 Your Rights and Choices

You may:

• Request access to the personal information we hold about you;
• Request correction of inaccurate information;
• Ask us to stop sending you promotional communications at any time;
• Contact us with any privacy concerns at the details below.

1.8 Cookies

Our website may use basic cookies or similar technologies (via our hosting/theme provider) to ensure the site functions correctly and to understand general visitor traffic. These do not collect sensitive personal information.

1.9 Children’s Privacy

Our website and booking services are intended for use by adults making travel arrangements. We do not knowingly collect personal information directly from children.

1.10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top will reflect the most recent revision.

1.11 Contact Us

For any questions about this Privacy Policy or your personal information, please contact:

Basundhara Beach Resort Mandarmani, West Bengal – 721455 Phone: 7812076675